Complaints Escalation

To help us handle your request quickly, you may send complaints to our Compliance Officer:

MCB Capital Markets

9th Floor MCB Centre
Sir William Newton Street
Port Louis

+230 202 5487

[email protected]

Further escalation

If you are not satisfied with the outcome of your complaint, or if we have taken longer than 3 months to respond to your complaint, from the date it was received by us, you may also:

  • Seek recourse from the Ombudsperson for Financial Services or
  • Wish to initiate legal proceedings.

The contact details of the Ombudsperson for Financial Services are as follows:

Office of Ombudsperson for Financial Services

8th Floor, SICOM Tower
Wall Street
Ebene, Mauritius

Telephone: 468 6475

Fax: 468 6473

Email: [email protected]