Complaints Escalation

To help us handle your request quickly, you may send complaints to our Compliance Officer:

MCB Capital Markets
1st Floor, Raymond Lamusse Building
Sir William Newton Street
Port Louis

[email protected]


Further escalation

If you are not satisfied with the outcome of your complaint, or if we have taken longer than 3 months to respond to your complaint, from the date it was received by us, you may also:

  • Seek recourse from the Ombudsperson for Financial Services or
  • Wish to initiate legal proceedings.

The contact details of the Ombudsperson for Financial Services are as follows:

Office of Ombudsperson for Financial Services
Ground Floor, SICOM Tower
Wall Street
Ebene 72201

Telephone: 460 0473 / 74

Fax: 468 6473

Email: [email protected]